Disputing a tow · Arlington Heights, IL

How to dispute a tow in Arlington Heights

Think a tow near Arlington Heights was wrong? Illinois gives you real leverage, but which route you take depends entirely on who towed the car.

The short version

What Illinois law says

There are two completely separate complaint routes in Illinois and using the wrong one wastes weeks. If a municipality impounded your vehicle, 625 ILCS 5/11-208.7 gives you a right to an administrative hearing, with notice required within 10 days and an initial hearing convened no later than 45 days after that notice is mailed. If a private property had it relocated, the regulator is the Illinois Commerce Commission, and the relocator's own invoice has the complaint form on the back of it. Work out which happened first. A vehicle taken off a public street by a municipality is the first route; a vehicle taken out of a lot by a licensed relocator is the second.

Step by step

How it works in Arlington Heights

  1. 1
    Work out who towed it

    A municipal impound and a private-property relocation have different regulators, different deadlines and different paperwork. Getting this wrong is the single most common reason a complaint goes nowhere.

  2. 2
    For a municipal impound, watch the notice

    State law requires notice within 10 days of the impoundment and an initial hearing scheduled and convened no later than 45 days after the date that notice was mailed. If no notice arrived, say so.

  3. 3
    For a relocation, check the sign first

    Removing a vehicle from a property that lacks the signs required under 18a-302 is unlawful. Photograph the lot, including the absence of a compliant sign, before anything changes.

  4. 4
    Check the distance and the police call

    A relocator cannot take a vehicle more than 10 air miles from where it was parked, or 15 from an unincorporated area, and must notify local police within one hour of the removal.

  5. 5
    Check the rate

    Charging above the rates set by the Commission is unlawful under 18a-300(12), and 18a-300(18) requires any amount charged in excess of the reasonable rate the Commission establishes to be refunded.

  6. 6
    File it with the right body

    Relocation complaints go to the Illinois Commerce Commission, 9511 W. Harrison Street, Des Plaines, Illinois 60016, phone (847) 294-4326, using the form on the back of the Relocation Towing Invoice. Municipal impound disputes go through that municipality's administrative hearing process.

Arlington Heights context

What this looks like around Arlington Heights

For a village impound in Evanston, Skokie, Des Plaines, Arlington Heights or Schaumburg, the administrative hearing route under state law is the one that applies: notice within 10 days, a hearing within 45 days of that notice, and a refund of administrative fees if the hearing officer finds the vehicle was stolen or hijacked when it was impounded.

Arlington Heights runs its own impound and sets its own administrative fee. Illinois law requires that fee to be reasonable and tied to actual administrative and processing cost, and it gives you notice within 10 days and a hearing no later than 45 days after that notice is mailed. A suburban impound is not the City of Chicago pound and does not use Chicago's published rates. Illinois law (625 ILCS 5/11-208.7) requires a municipal administrative fee to be reasonable and related to the municipality's actual administrative and processing costs, and it sets no dollar cap, which is why these figures vary so widely from village to village. What it does guarantee is procedure: notice within 10 days, an initial hearing convened no later than 45 days after that notice is mailed, and a refund of administrative fees if the hearing officer finds the vehicle was stolen or hijacked at the time it was impounded. Call the department that ordered the tow and ask for its administrative fee and daily storage rate.

Arlington Heights holds 77,676 residents, the fifteenth-largest municipality in Illinois, with a median household income of $100,221 and a median family income of $126,753. Interstate 90 runs along the south edge and Illinois Route 53, the northern extension of I-290, along the west, both feeding straight into O'Hare, while Rand Road, Northwest Highway and Palatine Road carry the local traffic. Two Metra stations on the Union Pacific Northwest Line, Arlington Heights and Arlington Park, run the Harvard to Ogilvie service. The village is best known for Arlington Park, home of the Arlington Million, whose grandstand burned in 1985 and which the Chicago Bears moved to buy in June 2021. The towing profile follows the money: households here mostly park off-street, abandoned vehicles are rare, and the calls that come in are flatbed requests for newer vehicles, lockouts, and breakdown recovery on I-90. If the stadium project moves forward this becomes an event-parking market on top of everything else, and event parking is where private-property relocation volume lives. Operators cover the I-90 and Route 53 corridors, the two Metra stations and the Rand Road business strip.

Arlington Heights impound FAQs

Common Arlington Heights questions

How long do I have to dispute a tow in Arlington Heights?

For a municipal impound, state law requires notice within 10 days and an initial hearing convened no later than 45 days after that notice is mailed, so the timetable is driven by the notice date. For a private-property relocation, file the complaint form from the back of your invoice with the Illinois Commerce Commission as soon as you have it.

What if the lot had no sign in Arlington Heights?

Under 18a-300(10) it is unlawful to remove a vehicle from property on which signs are required and on which appropriate signs under 18a-302 are not posted. Photograph the lot before anything is changed, and include the photographs with your complaint.

What if I could not reach the towing company in Arlington Heights?

If after a reasonable effort you could not make telephone contact with the relocator for a period of one hour from your first attempt, during a period when they are required to answer, the statute says all fees for towing, storage or otherwise are to be waived. Keep a log of the times you called.

Can Quick Tow Chicago settle my tow dispute in Arlington Heights?

No. We are not the towing company, the village or the Commission, and we have no standing in your dispute. We can tell you which route applies and what the law requires, and move the car once it is released. Call (773) 830-6930.

Nearby

Disputing a tow in the rest of the North & Northwest Suburbs area

Serving Arlington Heights

Need your car towed once it's released in Arlington Heights?

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