Disputing a tow · Joliet, IL

How to dispute a tow in Joliet

Think a tow near Joliet was wrong? Illinois gives you real leverage, but which route you take depends entirely on who towed the car.

The short version

What Illinois law says

There are two completely separate complaint routes in Illinois and using the wrong one wastes weeks. If a municipality impounded your vehicle, 625 ILCS 5/11-208.7 gives you a right to an administrative hearing, with notice required within 10 days and an initial hearing convened no later than 45 days after that notice is mailed. If a private property had it relocated, the regulator is the Illinois Commerce Commission, and the relocator's own invoice has the complaint form on the back of it. Work out which happened first. A vehicle taken off a public street by a municipality is the first route; a vehicle taken out of a lot by a licensed relocator is the second.

Step by step

How it works in Joliet

  1. 1
    Work out who towed it

    A municipal impound and a private-property relocation have different regulators, different deadlines and different paperwork. Getting this wrong is the single most common reason a complaint goes nowhere.

  2. 2
    For a municipal impound, watch the notice

    State law requires notice within 10 days of the impoundment and an initial hearing scheduled and convened no later than 45 days after the date that notice was mailed. If no notice arrived, say so.

  3. 3
    For a relocation, check the sign first

    Removing a vehicle from a property that lacks the signs required under 18a-302 is unlawful. Photograph the lot, including the absence of a compliant sign, before anything changes.

  4. 4
    Check the distance and the police call

    A relocator cannot take a vehicle more than 10 air miles from where it was parked, or 15 from an unincorporated area, and must notify local police within one hour of the removal.

  5. 5
    Check the rate

    Charging above the rates set by the Commission is unlawful under 18a-300(12), and 18a-300(18) requires any amount charged in excess of the reasonable rate the Commission establishes to be refunded.

  6. 6
    File it with the right body

    Relocation complaints go to the Illinois Commerce Commission, 9511 W. Harrison Street, Des Plaines, Illinois 60016, phone (847) 294-4326, using the form on the back of the Relocation Towing Invoice. Municipal impound disputes go through that municipality's administrative hearing process.

Joliet context

What this looks like around Joliet

Will County is inside Commission jurisdiction, so a relocation dispute in Joliet, Bolingbrook, Romeoville or Lockport goes to the Commission, while a municipal impound dispute goes to that city's administrative hearing process under state law.

Joliet runs its own impound, in Will County, which sits inside Illinois Commerce Commission relocation jurisdiction. For commercial equipment the weight tier is what moves the number, and for a private-lot tow the state's sign and distance rules apply. Se habla espanol. A suburban impound is not the City of Chicago pound and does not use Chicago's published rates. Illinois law (625 ILCS 5/11-208.7) requires a municipal administrative fee to be reasonable and related to the municipality's actual administrative and processing costs, and it sets no dollar cap, which is why these figures vary so widely from village to village. What it does guarantee is procedure: notice within 10 days, an initial hearing convened no later than 45 days after that notice is mailed, and a refund of administrative fees if the hearing officer finds the vehicle was stolen or hijacked at the time it was impounded. Call the department that ordered the tow and ask for its administrative fee and daily storage rate.

Joliet holds 150,362 residents, the third-most populous city in Illinois, with a median household income of $72,871 and a Hispanic share of 33.59 percent. Interstates 80 and 55 both run through it and link up near Channahon just west of the city, a connection made in the 1960s that reshaped the whole area. The Des Plaines River splits the city; Central Joliet is everything west of the river and east of I-55, and US 30 crosses the river at the Ruby Street Bridge. The Joliet Transportation Center is the terminus of Metra's Heritage Corridor from Union Station and the Rock Island District from LaSalle Street. Chicagoland Speedway and Route 66 Raceway sit south of town, and Joliet Regional Airport is off Jefferson Street near I-55. What makes Joliet the most important commercial towing market on this map is the freight. Two interstates crossing at the continent's largest inland intermodal complex means tractor-trailers, containers, dropped trailers and recovery work that is worth several times an ordinary car tow, and it runs around the clock because freight does. A third of the city speaks Spanish at home in meaningful numbers, so the Spanish version of this page is not optional. Will County is inside Illinois Commerce Commission relocation jurisdiction, so private-property rules apply here too. Operators cover I-80, I-55, the intermodal yards and the downtown river district.

Joliet impound FAQs

Common Joliet questions

How long do I have to dispute a tow in Joliet?

For a municipal impound, state law requires notice within 10 days and an initial hearing convened no later than 45 days after that notice is mailed, so the timetable is driven by the notice date. For a private-property relocation, file the complaint form from the back of your invoice with the Illinois Commerce Commission as soon as you have it.

What if the lot had no sign in Joliet?

Under 18a-300(10) it is unlawful to remove a vehicle from property on which signs are required and on which appropriate signs under 18a-302 are not posted. Photograph the lot before anything is changed, and include the photographs with your complaint.

What if I could not reach the towing company in Joliet?

If after a reasonable effort you could not make telephone contact with the relocator for a period of one hour from your first attempt, during a period when they are required to answer, the statute says all fees for towing, storage or otherwise are to be waived. Keep a log of the times you called.

Can Quick Tow Chicago settle my tow dispute in Joliet?

No. We are not the towing company, the village or the Commission, and we have no standing in your dispute. We can tell you which route applies and what the law requires, and move the car once it is released. Call (773) 830-6930.

Nearby

Disputing a tow in the rest of the Will County Corridor area

Serving Joliet

Need your car towed once it's released in Joliet?

We can't waive the yard's fees. We can line up an operator the moment it clears.