How to dispute a tow in Naperville

Cook, DuPage and Kane counties are all inside Illinois Commerce Commission relocation jurisdiction, so a tow from a shared lot in Cicero, Berwyn, Melrose Park, Naperville, Aurora or Elgin is measured against the state sign, distance, notification and rate rules.

Naperville runs its own impound and spans DuPage and Will counties, both of which sit inside Illinois Commerce Commission relocation jurisdiction, so a private-lot tow here carries the state's sign, distance and rate rules. A suburban impound is not the City of Chicago pound and does not use Chicago's published rates. Illinois law (625 ILCS 5/11-208.7) requires a municipal administrative fee to be reasonable and related to the municipality's actual administrative and processing costs, and it sets no dollar cap, which is why these figures vary so widely from village to village. What it does guarantee is procedure: notice within 10 days, an initial hearing convened no later than 45 days after that notice is mailed, and a refund of administrative fees if the hearing officer finds the vehicle was stolen or hijacked at the time it was impounded. Call the department that ordered the tow and ask for its administrative fee and daily storage rate.

Naperville holds 149,540 residents, the fourth-most populous city in Illinois, with a median household income of $127,648 and a median family income of $150,075. It spans DuPage and Will counties. Interstate 88, the Ronald Reagan Memorial Tollway, passes through the northern part of the city, and Illinois Route 59 runs the north-south commercial spine. Ogden Avenue follows the old trail from Chicago to the Potawatomi village that stood where downtown Naperville is now. Edward Hospital, with 352 private rooms and 4,500 employees, is the city's largest employer and its only hospital, which makes Naperville the only large Illinois city with just one. The retail footprint is substantial: Downtown Naperville, Freedom Commons, Springbrook Prairie Pavilion, and the Route 59 and Ogden Avenue corridors. For towing this is a two-part market. On the tollway it is breakdown and crash recovery at highway speed. In the retail corridors it is private-property relocation from shared lots, and because Naperville sits in DuPage and Will, both of which are inside the Illinois Commerce Commission's relocation-towing jurisdiction, those tows carry the state's sign, distance and rate rules. Vehicle values here mean flatbed by default. Operators cover I-88, Route 59, Ogden Avenue and the downtown district.