How to get your car out of impound in Elgin
If your car got towed in Elgin, here is how to find it and get it back today.
What Illinois law says
Chicago is unusual in one important way: a car that is gone has not necessarily been impounded. The city also relocates vehicles to clear streets for agency work, and it says plainly that this can happen in an emergency with no opportunity to post signs. Its own advice is to call 311 before reporting the vehicle stolen. If it was impounded by the city, it is at one of four auto pounds, all open 24 hours a day, 365 days a year: Central at 500 E Wacker Dr on the lower level, the O'Hare pound on Bessie Coleman Drive, Pound 2 at 103rd and Doty Avenue, and Pound 6 at 701 N Sacramento Avenue. If a suburb towed it, none of that applies, because every village runs its own impound with its own fee. Work out which of the three situations you are in first, because they have almost nothing in common.
How it works in Elgin
- 1 Call 311 before you drive anywhere
The city relocates vehicles as well as impounding them, sometimes with no signs posted, and 311 will tell you which pound has it or whether it was moved instead. This is the city's own instruction and it saves a wasted trip.
- 2 Ask whether police are holding it
Vehicles held for narcotics, DUI, firearms, fleeing and eluding, a suspended or revoked licence and a long list of similar reasons cannot be released at the pound at all. Those go through the Vehicle Impoundment Office at 400 W Superior.
- 3 Bring the right documents
Valid photo identification for everyone claiming the vehicle, proof of ownership as a valid title, a current registration card or a bill of sale not more than 30 days old, a lease agreement if you are the lessee, and an original notarized letter from the owner if you are acting for them.
- 4 Check plates, sticker and fines
No vehicle is released without current state plates and a Chicago Vehicle Sticker where required, and all charges and fines have to be paid in full. If you are driving it out, you need a current valid driver's licence.
- 5 Know how they take payment
Cash, Visa, Mastercard, Discover, American Express or Diners Club. No checks and no money orders. The tow is $250 under 8,000 pounds or $350 at or above, with storage at $50 or $100 a day.
- 6 Watch the clock
Vehicles are normally stored no less than 21 days from the date the city mails notice to the registered owner, and under 9-92-100(a) you have a right to one extension of 15 days. Request it from the Auto Pound Office at 312.746.4954.
What this looks like around Elgin
Oak Park, Cicero, Berwyn, Melrose Park, Schiller Park, Elmhurst, Naperville, Aurora and Elgin each run their own impound. If the vehicle came out of a shopping-centre or apartment lot rather than off the street, it is a relocation under state law instead, performed by a company licensed by the Illinois Commerce Commission, and that is a different process again.
Elgin runs its own impound, in Kane and Cook counties, both inside Illinois Commerce Commission relocation jurisdiction. Park-and-ride lots are the usual source of a private-lot dispute here. Se habla espanol. A suburban impound is not the City of Chicago pound and does not use Chicago's published rates. Illinois law (625 ILCS 5/11-208.7) requires a municipal administrative fee to be reasonable and related to the municipality's actual administrative and processing costs, and it sets no dollar cap, which is why these figures vary so widely from village to village. What it does guarantee is procedure: notice within 10 days, an initial hearing convened no later than 45 days after that notice is mailed, and a refund of administrative fees if the hearing officer finds the vehicle was stolen or hijacked at the time it was impounded. Call the department that ordered the tow and ask for its administrative fee and daily storage rate.
Elgin holds 114,797 residents, the sixth-most populous city in Illinois, with a median household income of $72,999. It was 45.7 percent Hispanic in the 2020 census, and the American Community Survey puts the figure at 47.44 percent. The city sits thirty-five miles northwest of Chicago on the Fox River, in Kane and Cook counties. Interstate 90, the Jane Addams Tollway, bisects the northwest side; when it was built as the Northwest Tollway in the 1960s it cut through and reduced an existing site. Randall Road is the main commercial artery, with Illinois Routes 25 and 31 running the river corridor. Elgin has three Metra stations on the Milwaukee District West Line, National Street, Elgin and Big Timber Road, and Big Timber is the western terminus with no weekend or major-holiday service. The Elgin Transportation Center and the Randall Road park-and-ride collect commuter vehicles. A riverboat casino operates downtown, one of the few in northern Illinois. For towing, Elgin runs two clear patterns: winter recovery on I-90, where open ground west of the metro produces real drifting and blowing snow, and park-and-ride lot volume, where a car left for a workday or a week becomes a jump start or a relocation. Operators cover I-90, Randall Road, the three Metra stations and the downtown river district, and we answer in Spanish.
Common Elgin questions
How do I find out where my car was towed in Elgin?
Call 311. Inside the city that tells you which of the four pounds has the vehicle, or whether it was relocated rather than impounded, which is a real and common outcome the city warns about itself. If a suburb towed it, call that village's police department directly.
What will I owe to get my car out of impound in Elgin?
If the City of Chicago towed it, the published fees are $250 to tow a vehicle under 8,000 pounds and $350 at 8,000 pounds or more, with storage at $50 or $100 per day on the same split, under Municipal Code 9-92-080. If a suburb towed it, that village sets its own administrative fee and it will not match the city's.
Can I pay with a check in Elgin?
Not at a City of Chicago pound. The city takes cash, Visa, Mastercard, Discover, American Express or Diners Club, and it states plainly that checks and money orders are not accepted. Suburban impounds set their own payment rules, so ask before you drive over.
Can Quick Tow Chicago release my car from impound in Elgin?
No, and we will not pretend otherwise. We connect drivers with private tow and roadside operators. We are not the pound, the village or the police department holding your car, so we cannot waive fees or speed up a release. What we can do is help you work out who has it and line up an operator once it is released. Call (773) 830-6930.
Related help for Elgin
Impound release process in the rest of the West Suburbs area
Need your car towed once it's released in Elgin?
We can't waive the yard's fees. We can line up an operator the moment it clears.